Product Education & Documentation - Namely’s Continuous Feedback Feature

Product education · Behavior change communication

I created this long-form educational guide to help Namely customers understand and adopt continuous feedback—a product capability that represents a meaningful shift in how performance conversations happen at work. The goal was to translate a complex, behavior-changing feature into a clear, approachable narrative that explained not just how the tool works, but why it matters.

The content balances conceptual framing with practical guidance, using plain language and real-world examples to support administrators, managers, and employees with varying levels of familiarity. The result is a resource that functions as both onboarding material and an ongoing reference, helping users build confidence and trust as they integrate the feature into daily workflows.